Frequently Asked Questions
How do I place an order?
Natural Stone Customers: Please call us at 407.814.8800 to find a list of natural stone dealers near you, or name Precision Marble as 'Fabricator' on your selection sheet at the stone dealer/ design center.
Cultured Marble Customers (showers, tubs, tops, windowsills): Send orders via email to andrea@marbleorlando.com or call 407-814-8800.
What are your typical lead times?
We strive to get on order to you in 3 weeks, but it is best to contact our office for current lead times. For larger orders or for highly specialized orders, please contact Elite Marble for more specific and customized lead times.
Is there warranty?
Yes! Warranty coverage is intended for eligible product defects and qualifying repair situations. Damage caused after installation is not considered a manufacturing defect. Scratches that penetrate or extend beyond the marble surface, burn marks, gouges, chips, impact damage, post-installation cracks, chemical damage, misuse, or other customer/third-party damage may be subject to replacement rather than repair and may not qualify for warranty service.
How do I care and clean my cultured marble product?
Routine care use soapy water, an ammonia-based cleaner, or a commercially available solid-surface cleaner. Rinse and wipe dry. Darker colors may require more frequent cleaning to maintain a uniform finish. Most dirt & residue Use soapy water or an ammonia-based cleaner; rinse and wipe dry. Water marks Wipe with a damp cloth, then wipe dry.
Difficult residue Apply Spray Gel Gloss, wait about 30 seconds, then wipe dry with a paper towel. Repeat if needed.
Disinfecting Occasionally wipe with diluted household bleach (1 part water / 1 part bleach). Rinse thoroughly with water and wipe dry.
Gloss vs Matte Finish
Many customers ask what the difference between a gloss and a matte finish is. Both are manufactured using the same process. The gloss or matte finish is created during the finishing of the vanity top.
Gloss Finish:
High Sheen shiny finish, most similar to true stone. Our tops come off of the mold in a gloss finish and get touched up using a buffer and buffing compound. This is the standard finish for our vanity tops.
Matte finish:
Honed or Satin look, created by using industry-specific sanding paper. This is similar to how solid surface tops are finished. Helps you to achieve that look at a fraction of the cost.